[qaq]

Nope you have a number for the person that provides the service and you can call her/him. Unless you are at several million per month spend at AWS have fun getting a hold of someone when sh#t hits the fan.

[late2part]

Good luck hiring someone on a demand hourly basis that knows your stuff and won't break your stuff.

[qaq]

Hmm never had an issue, but to have people at AWS that know my stuff would start somewhere north of 100 million a year spend on AWS.