[jonknee]

I called a Hilton once after seeing the same place cheaper on HotelTonight, the woman said she couldn't match the rate... So I got it for the "impossible" to match rate (and the hotel paid a commission for the privilege!).

Price matching is great when it works, but infuriating when you can't actually back it up. It should all be automated, I can't imagine someone at Hilton is manually setting HotelTonight prices and not telling anyone.

[toomuchtodo]

Hilton is setting the distressed inventory price algorithmically and offering it to the GDS (or directly to HT), and no one local is empowered to override. You pay HotelTonight, They pay for your room with their corp MasterCard, and everyone is happy.

Some processes and business practices are super hard to change.

[jonknee]

I know how HotelTonight works, but since they advertise matching the lowest price they should empower anyone doing booking to match the lowest price.

[toomuchtodo]

My mistake. I agree.