[alkonaut]

I can see how a select few enterprises basically have agreements that mean they call their software vendor when they can't get their work done - and the vendor fixes the problem whether it requires a patch or just hand holding.

But having this system only, thinking it can be applied to small business or private customers is beyond naïve. Especially since they lose a free service - the quality bug reports from competent users.

The devdiv is way ahead of the rest at Microsoft - and the OSS bits are basically world leading. So there is certainly hope.