[kidjoedango]

I'm curious if anyone can give insight on how the passenger backlog is resolved in these situations. How was it done before smart digital systems (probably circa 1980's?) and how is it handled today given all the intertwined applications. I can imagine that it must be fascinating and equally exhausting on a grand scale.

[tyingq]

>How was it done before smart digital systems

Manually. The TPF reservation systems have a concept of "Queues". They would place travel records that needed to be reaccommodated onto a queue. Then, reservations agents would "work the queues" from their green screens, make phone calls, etc.

>how is it handled today given all the intertwined applications

Depends on the airline, and the system, but the general answer is "partially automated". The processes for less widespread issues is more automated. Think like a major storm in the northeast. Global outages are less automated because you're dealing with multiple issues, not just passengers.

[emersonrsantos]

> before digital systems (probably circa 1980's?)

IBM offered ACP (Airline Control Program) with their new mainframes running OS/360 in 1965. Later they changed its name to ALCS and TPF, still used today by reservation systems.