[BrailleHunting]

Oops, hit logout on that throwaway account. Bye-bye, religious flame wars. ;)

Support is what it is, and it's a two-way street.

Most engineers usually don't have customer support or sales experience, and so don't have the experience to triage and communicate pro-socially. (I sold software as a high-school job and also had my own consultancy at 17.) It's important to push outside one's comfort-zone when young (or old) to acquire skills that will be vital later on.

Post the policies, requirments and desires in contributing.md promenently. (I think a CoC is redundant and tyrannical SJWing.) Setting expectations and not making promises is important.

Finally, there is a cost to FOSS on both supply and demand sides. I just had some company fork the repo of a project I fixed, make a pointless PR and then offer no contributions in a grsec-theft-style way.

PS: Subversion has a great talk about defending the community.