[kyledrake]

I agree with you, but this isn't just about morons lobbing dumb insults at each other in all caps with bad spelling. I'm not even comfortable describing in a comment some of the horrible things that content moderators have had to deal with. Dig through the documents (particularly the child abuse doc) and you'll get an idea. Almost all of these policies were likely created from real-life examples, because people do things that are disturbing beyond imagination. They certainly didn't pre-plan it when they were hacking together Facebook in a dorm.

I can only imagine how much worse it is for the team over at Youtube. The first thing I would do as CEO over there is hug them, give them a raise, double their vacation time, and make sure they have very good access to mental health services in case they need it. I'm not saying they're treated poorly right now, but again, it would be one of the first things I looked at.