| I used Hetzner like 10 years ago and didn't had good experience. I doubt anything changed over time. They offer home grade hardware and low priority support in return of cheap prices. They only deal with hardware and network issues (which is quite normal for Dedi service with normal support option) - Hardware they offer is more prone to fail because of using home grade hardware for long time (especially HDD). - It's almost impossible to convince them HDD is failing even with showing SMART logs. Hardware needs to fail so they will replace it. - Hardware replacement times are quite fast (thanks to SLA). They replace it with another used HDD, if you want something newer, than they ask some money for replacing with less used HDD. - They scan their network regularly for hosted malware, trojan etc. so if one of your sites get hijacked and has iframe viruses etc. Hetzner will null route your server. - If your IP gets DDOS, null route. - If you get DMCA warning, null route without waiting 24 hours. - If your NAT leaks your internal traffic to WLAN, null route. - It takes almost few day to lift null route ban on your server when you get in contact with support. It's okay for support tickets to wait in queue for long time because of service level but I believe null route tickets needs priority no matter what. We decided to move over to another provider after having problems. Hetzner also owns few other brands like Serverloft. |
"serverloft ist ein Produkt der Host Europe GmbH."
https://www.serverloft.de/unternehmen/agb/
doesnt say so on the english website thou