This looks very useful. But it's not clear to me what a "topic" is. Is it a single question from beginning to end? If it dragged on could it become a new topic? More clarity with this would be great!
There's actually currently an AB test where we remove topics. It seems that most people are confused by this, and it created a strange flow in the conversations.
A topic is basically an entire chat engagement, end-to-end, with a specific purpose.
As I said though, we're looking to gain data right now to possibly remove them. Appreciate the thoughts!
There's actually currently an AB test where we remove topics. It seems that most people are confused by this, and it created a strange flow in the conversations.
A topic is basically an entire chat engagement, end-to-end, with a specific purpose.
As I said though, we're looking to gain data right now to possibly remove them. Appreciate the thoughts!