[Brahma111]

This post shows, how mis-informed the community can be. If you have been following up Google Cloud and Firebase, most of the questions regarding long term support, phasing out and Google turning rogue wouldn't be asked. Firebase is one key aspect of Google's cloud strategy. Pretty much everything on Mobile services is tied with Firebase, some way or the other. We have now built 2 products on Firebase and are reasonably happy. The real-time nature of FB makes it alluring to so many use cases.

Having said that, Google should surely address questions on pricing and supporting other key Mobile platforms like Xamarin. Tweeting to the Firebase handle on issues never get replied. With other bleeding edge services that Google provides, Firebase certainly has positioned itself nice. The teething issues should be small things to fix.

[bad_user]

> Tweeting to the Firebase handle on issues never get replied.

Is that really how you expect to get support?

[flukus]

Sadly it's often the most effective way. Companies pay a lot for social media monitoring and anything that gets a lot of tweets they'll act on.

[bad_user]

Well obviously some companies disagree.

Interactions on Twitter are shallow, which makes support interactions risky and unsatisfactory for the customer ;-)

Which is why any sane company will only reply "Please mail us at ...".

[jamest]

Yes, we don't reply on Twitter since it became difficult to operate across multiple channels as we scaled.

I've just updated our Twitter bio to make it clear where to go for support:

http://twitter.com/firebase

[Piskvorrr]

"...at [e-mail]", usually.