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by kevhito 3323 days ago
How about not sending a non-expert to the grocery store with a post-it note for supplies when packaging radioactive material for long-term storage. Besides, "organic" when in the grocery store means something completely different any way -- ironically, the organic (wheat-based) product could easily be "non-organic" (meaning not certified to avoid certain pesticides, fertilizers, etc.), while the non-organic (clay-based) product might be labeled "organic" (meaning no pesticides).

Really, how about having a specific written signoff procedure in place, where all supplies must be checked before purchase by a trained expert who knows the difference between organic and inorganic / clay vs wheat, signed off in writing against a checklist developed by experts, then checked again by a separate trained expert when delivered with another signoff, then checked again by a third export when actually used.

2 comments

> how about having a specific written signoff procedure in place, where all supplies must be checked before purchase by a trained expert who knows the difference between organic and inorganic / clay vs wheat, signed off in writing against a checklist developed by experts, then checked again by a separate trained expert when delivered with another signoff, then checked again by a third export when actually used.

Multiple inspection is a known failure point. A thinks any errors they make will be caught by B and C. B thinks A knows what s/he's doing, and thinks any errors that slip by B will be caught by C. C thinks A and B know what they're doing and so no errors will have reached C.

The boss that recruited A, B, and C to their position pulled the most accurate workers from the shop floor - because you need the inspectors to be better than the shop floor.

Thus quality of product supplied to inspection is reduced; the inspectors are now very busy; and that leads them to shift product through (someone else will catch it; someone else has already caught the problems).

What you need is to give an accurate instruction, and to give people to halt if they're unclear what's meant.

We could call this process "receiving inspection" and have dedicated staff who perform this inspection who follow some type of written "work instruction" to inspect the receipt before approval.