[somewhatoff]

Yep. For me it was running instances that didn't respond to requests to delete or stop. They kept charging anyway.

Support was somebody in a different timezone who complained when I didn't answer my phone in the middle of the night. I quite liked the Google Cloud offering, but to get so burnt so quickly... stay away.

[tscanausa]

Sorry to hear about this. I work for our cloud platform support team ( we don't cover firebsse) and this is not the impression we want our customers to get.

We don't want to be calling customers in the middle of their night while they are sleeping. Its not an effective way to resolve issues. We need help identifying when we fall short so we can fix the issues.

Ways to let us know: 1) fill out the survey when your case is closed. We review every survey but less then 1% of cases get the survey filled out. 2) tweet your case id at us and it also goes through our review process 3) email me ([e-mail]) and I can correct the problems. 4) GCP slack community has a whole bunch of active Googlers (and the community will flag one us down) if you are having problems with the support team.

[geekme]

Surprise there is a support team!

[tajen]

I've fallen again in this parallel universe where Google has a support team. How do you go back again? Ah, here it i—click