[sfennell]

Do you honestly believe that complaints are not classified and plugged into some sort of analytics system at the absolute minimum? I could never imagine that any company with half a clue would not be trying to quantify their support requests in some way.

[creepydata]

Amazon doesn't seem to have a clue. My experience with Amazon as a third party seller is they run their operation like a trainwreck. I'll give you just one example. Once I shipped a box of commingled items to Amazon's wearhouse. It was received, checked in, and I sold all my inventory quickly. A month later I started randomly selling more inventory without restocking. How could this be? I ran though my reports and figured it out. My inventory was checked in a second time. Amazon didn't even have a database constraint to prevent that. They gladly sold all my "inventory" a second time and paid me for it. It's been two years, nobody has noticed.

Heres another example(s):

http://www.orensmoneysaver.com/2016/03/amazon-and-mysterious...

>I sent in 14 [items]. 14 were received, 1 was lost and 1 was found. How many should have? 14. How many does Amazon say I should have? 11. How many units do I actually have? 9.

I stopped selling expensive items on Amazon. Every single time I listed one I got 10+ messages a day from scammers. I reported all of them to Amazon but their report button seems to go to /dev/null. They just don't care enough to filter out the obvious scammers. I then got my seller account dinged for marking too many messages "no response needed." So I got dinged for not replying to scammers.

Here's another take on some of the unresolved problems with scammers on Amazon and why it's not taking action

https://www.forbes.com/sites/wadeshepard/2017/01/12/why-amaz...

[exolymph]

Hey, the way Amazon treats third-party sellers is a topic I've reported on a bit. [1] I'd love to talk to you about your experiences! My email is [e-mail] — please get in touch if you're interested. Our discussion can be off-the-record if that's what you're comfortable with.

[1] https://www.inc.com/sonya-mann/amazon-counterfeits-no-starch... and https://www.inc.com/sonya-mann/amazon-fraud-scam-sellers.htm...