[tmaly]

I think if you had a way for all new hires to submit questions they have while learning the system, this would be a better way to go.

Let them know you are building a manual to help other new hires. Maybe even let Senior people add questions or answer it. This would be sort of like an internal StackOverFlow for just your company, but organize it as a manual.

So instead of them trying to identify what you should be doing better, they just inherently point out where they are getting tripped up in your process.

The only other similar thing that comes to mind is how Tim Ferris wrote about this method of maintaining a FAQ to automate the customer service process in the 4 Hour Work Week.