[thesuitonym]

I work in IT, so not exactly the same, but I can relate so much to your pain. Teams are constantly bringing in some half-baked app that "Worked in the demo" and give us the registration key and a date to have it running by. Invariably it become the biggest headache for us, because it never works, fails at the worst times, etc. And when it doesn't work, who is the finger pointed at? The person who bought into it wholesale without any testing, or the team who's been working 60+ hours every week trying to string it up with paper clips and rubber bands?

[jsmthrowaway]

That's exactly the same. Don't sell yourself short. You're doing operations with a different audience, and that type of behavior is just as common in external-facing operations. Hell, it doesn't even have to be an off-the-shelf product; I've been through that song and dance with in-house software.