| I know what you are talking about but I have also seen the other side of this story. I have seen the kinds of clients Indian IT handles and quality of the software they have produced. You can be more or less guaranteed your bank, insurance company, hospital, airline/transportation systems, phone/internet utility, entertainment/sports IT is all totally built and run by Indian IT. The process is chaotic. The first iteration is a disaster almost always. But western management persist through that first and second and sometimes third iteration of garbage because the cost benefit is just impossible to ignore. And guess what by the 4th or 5th iteration things actually work. What most people don't realize is there is no big difference between this story and the Facebook or Google story. In one case its a bunch of kids who don't know what the command line is thrown into a bank or insurance or manufacturing companies IT system and its a trial by fire. Not knowing what the command line is has nothing to do with how smart/adaptable the kid is who gets thrown into the deep end. Please note this is exactly what investors are betting on when they dump a bunch of cash on a bunch of kids at a future Facebook or Google. The kid might know what the command line is but that's not what investors are betting on. They are betting on the kid being smart and adaptable when thrown into the fire. They are willing to put up with the first couple iterations being disasters and sooner or later if you bet on the right kid things work. Are there unintended consequences when things get built this way? Of course yes Mark Zuckerberg doesn't have a solution to fake news, celeb worship, hate speech, cyber bullying on his platform. But (most)people are willing to give him the benefit of the doubt.
Same rules should apply to the indian kid running your bank servers that just got breached. |
But just advertise it as such: "Look, we don't have any Linux specialists, but for this amount of money we charge, is worth to train this two guys, they are smart but no experience. Are you in?"
This honesty ( or lack of it ), is the problem, not the people. I mean, I also do browse SO, too :), and yes, sometimes I fail to give an immediate answer to a problem. But I tell this to the customer, and they feel comfortable, because in the other 99% of the cases I did solve their problem.