[_Lemon_]

I believe I've come up with an effective solution to the problem: to not have all my eggs in one basket. I realise I do lead a bit of a love/hate relationship with OVH though.

I've taken new servers with Leaseweb and I'm building up with them now, I also have a few with 100TB in the US too. So now that when a customer says they are having poor speeds I just need to verify that it's to do with the bandwidth and explain the situation and this works very well for me. I can then move them to a new server and everyone is happy, it's an easier way to deal with something other than "err, sorry, would you like a refund?"

Although I realise I'm unique in that I can just move them around (well, 95% of the time). What would concern me is running a business critical website on a provider that doesn't provide international bandwidth.