[davidgerard]

I started editing Wikipedia, rapidly got drawn into about 1000 volunteer organisational jobs and was one of the earliest press contacts. This taught me valuable lessons about how to do PR that turn out to be directly applicable to talking to users and business units as a sysadmin, and surprise that my beep-boop techy job can reasonably be described as about 50% PR and that emails to users are best written like you're writing to a friendly but skeptical journalist :-D