[iworkforthem]

1. to me crm != profitable. if email suffice, why not use gmail with labels & filter instead, isn't that enough? you setup filter for each customer/group, labels to things to do/follow-up, etc.. i am not really a fan to use crm as a tool to generate/convert new sale, there are too much other things we need to do just to convert a lead to a customer.

2) not really. this space is really crowded.

3) we know that the money lies with your existing customers and mailing lists, if you have a crm that can milk $$$ from these 2 sources, or perhaps an entire new channel/platform to generate $$$, probably i would pay for it. e.g. exchange, co broke, lease, etc.