[thethimble]

I disagree with the author's points. AT&T doesn't care how integrated a mobile device is into their customers lives. All they care about is the money the customers pay them. And the more customers they have, the more money they make. However, instead of building a robust mobile infrastructure that can support all users, they try to cram as many low-usage customers they can on their outdated network.

Alienate one network "hog" and you'll find 49 others who will pay the same amount of money for a fraction of the usage. And for all the users they lose, they'll recoup millions in overcharging.

I love how customer satisfaction is one of AT&T's most important goals...