| > I completely agree that once they say, "get out or we'll take you out," you should get out peacefully, and pursue any remedy afterwards. Cool :) > and that United never should have tried to force him off. But once you have decided someone needs to leave your private property, you must carry this out. There were three other passengers who left peacefully, and to ask another passenger to leave because someone refused would have set a precedent. I really don't see United with any other choice. Its their private property and they need to be able to do as they please. If they break the law, then they get punished. But its their private property. > Both parties were in the wrong, but you're giving the one with all the power (and the one that started it) a free pass, and focusing all of your criticism on the customer. I don't see United in the wrong. Its their private property and they can do as they wish. I would have done exactly the same in the situation. I would never allow a passenger to stay on the plane when they are ordered off of it. |
Once they've decided to do this then, yes, they need to follow through. But they didn't have to make that decision, and they shouldn't have.
By taking the decision as a given and only talking about what happened afterwards, you're ignoring the whole problem.