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Higher education. Where to start?

Tenure is a huge cost to the university and not every professor is both an amazing researcher and an amazing teacher. So you have a chunk of the budget spent on old researchers while poorly paid adjuncts fill in for undergraduate classes. Not sure if fixable.

Politics runs everything. Broken clock Ayn Rand was at least somewhat right in Atlas Shrugged when she speculated that bringing about the end of money would usher in an age of pull. That's exactly how higher ed works: unless you can justify your work with student evaluations and big $$$ research grants, politics runs a lot of decisions. Not sure if ever fixable.

No two American universities are alike. Colleges within universities have major differences too. Good luck getting any real traction consolidating IT services. Everyone has different needs and cut-outs for their work.

Higher education is a hydra. It cannot be fixed or reformed at the drop of the hat or with the use of an app.

Abandon simple solutions, all ye who enter here.