2009 post, but still one of my favorite distillations of the issues around b2b customer types. Particular impactful if you read it when you end up going above and beyond with support, feature development, and contract negotiations with both rabbits and whales and you're running out of money.
2009 post, but still one of my favorite distillations of the issues around b2b customer types. Particular impactful if you read it when you end up going above and beyond with support, feature development, and contract negotiations with both rabbits and whales and you're running out of money.