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by aaronchall
3350 days ago
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Our group was used to about a 66% showup rate, with a top end of probably about 80%. Showup rates started declining, probably due to people thinking it didn't matter if they didn't make it, and not canceling their "Yes". We started discussing the problem when we had a 40% showup with a large waitlist. We considered tracking no-shows for suspension, but before we even started that, I started mentioning the fact that we were thinking about the problem to members, and making statements on meetup pages about us looking at no-shows. We didn't have to actually change policy, but thanks to some simple communication, we got showup rates back to their average 66%. As a best practice, we should probably continue to mention it from time to time to ensure we don't get back to those kinds of lows. |
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