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by RyanCavanaugh 3357 days ago
You can read the law and it's quite clear.

https://www.law.cornell.edu/cfr/text/14/250.2b

Carriers to request volunteers for denied boarding.

In the event of an oversold flight, every carrier shall request volunteers for denied boarding before using any other boarding priority. A “volunteer” is a person who responds to the carrier's request for volunteers and who willingly accepts the carriers' offer of compensation, in any amount, in exchange for relinquishing the confirmed reserved space. Any other passenger denied boarding is considered for purposes of this part to have been denied boarding involuntarily, even if that passenger accepts the denied boarding compensation

https://www.law.cornell.edu/cfr/text/14/250.5

Amount of denied boarding compensation for passengers denied boarding involuntarily.

Compensation shall be 400% of the fare to the passenger's destination or first stopover, with a maximum of $1,350, if the carrier does not offer alternate transportation that, at the time the arrangement is made, is planned to arrive at the airport of the passenger's first stopover, or if none, the airport of the passenger's final destination less than two hours after the planned arrival time of the passenger's original flight.

(c) Carriers may offer free or reduced rate air transportation in lieu of the cash or check due under paragraphs (a) and (b) of this section, if - (1) The value of the transportation benefit offered, excluding any fees or other mandatory charges applicable for using the free or reduced rate air transportation, is equal to or greater than the cash/check payment otherwise required;

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There's a section about volunteers, which may be compensated in any amount (literally the phrase "in any amount" appears), and a completely separate section for how much you have to pay people involuntary denied boarding, which specifies something that looks like a fixed amount. And even if you're involuntarily denied boarding, you may accept non-cash compensation that equals or exceeds the statutory minimum.

There is simply no basis for the claim that an airline can't offer more than $1,350 in vouchers during a search for a volunteer. It's plainly refuted by the text of the law.

1 comments

They should get rid of the vouchers / credit options, just cold hard cash on the spot, no 'gotchas' because they'll stand there yelling $800 but when you want to collect they hand you a bunch of monopoly money with all kinds of restrictions.
To clarify what jacquesm is talking about (since I've gotten said monopoly money from United when voluntarily being bumped) I ended up with something like 4 $100 vouchers that must be used for a flight within 1 year and cannot be combined for a single flight.

They also said they'd put us on first-class for our flight the next day, but didn't.

So when they say "$400" they really mean 4 $100-off coupons that expire in 1 year.