| My recent experience in this was in negotiating my internet/TV bill with Time Warner. I get TV via their app on a Roku. TW rebranded their TV delivery as Spectrum. Fine, I want to give up my old plan, and sign up for a new plan that is cheaper and delivers what I want - I'm not very interested in what it's called. Operator: "Spectrum requires you to have a set top box" Me: "I don't want a box under my TV, or a new remote, or a new clock to set. I want to keep watching TV via my Roku" Op: "Spectrum requires you to have a set top box" Me: "Are you saying that the app on my Roku that JUST updated to be called the 'Spectrum' app won't work?" Op: "No, sir, I am saying that you are required to have a set top box" Me: "I don't want that - I want to use the Roku. Otherwise, I'd rather just go back to not having TV, so you should cancel my service" Op: "Sir, the Roku app will still work, but I have to send you a box... (whispering) you can just put it in the closet" Me: "You're going to ship me a box to store, and that's on the requirements list to save $40 per month" Op: "Yes, sir" Me: "That's absurd, but deal" |