[carl689]

A little behind the scenes info, I work for a pretty good sized seller on Amazon. If a customer who purchased an item reports it as counterfeit

* All items we sell of that brand are taken down

* We are required to email a copy of an invoice of between us and that vendor. I think there is a date requirement here also

* We are not permitted to ship comingled FBA shipments for that brand until resolved

If the manufacturer is participating in the counterfeit program, they can whitelist sellers who are permitted to sell their goods and avoid the above.

[kalleboo]

If someone bought something from your listing but the item that shipped was actually commingled from another seller, who gets the ding and the report? You or the other seller?

[carl689]

That's an excellent question, and honestly, I am not sure. I know we have been asked to send invoices not attached to a customer order AND only one listing was taken down (as opposed to the entire brand), so perhaps it's all suppliers that have contributed qty to that pick location go through a similar different workflow? While I know they have the audit info to do this, I am ultimately guessing on this scenario.