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by ta7000 3357 days ago
Another dumb article focusing in overbooking. Unfortunately, United was given a free pass as most media erroneously attribute this error to overbooking. It was not. They fly was at full capacity, but they didn't overbook clients. They removed a fully seated paying customer, breaking their contract, to accommodate employees. This is not about overbooking, is an illegal removal of a protected paying customer.