[wehere1]

huh? of course not all employees of the company will think alike. but when an employee does something fucked up like they did in this case, a reasonable company should condemn it and support the affected customer

[johnfn]

Which is exactly what Oscar Munoz has done.

[newman314]

After the third or fourth attempt which does not reflect well on him.

[macintux]

...belatedly, after tremendous uproar and a tremendously lukewarm non-apology apology at first.