It was unprofessional. Once I saw it, I couldn't un-see it. I would understand if it was a personal interaction but if you're leading a company, take feedback and do not respond like that. It was incredibly immature and I couldn't imagine what things look like behind closed doors if that is how he'd be willing to look on camera (he must have known it was a possibility he was on camera)
I actually don't think it was so bad, in fact I kind of credit Kalanick on engaging with the driver, he could have just asked him to STFU and drive.
The worst part about that situation is that the driver made an excellent point: "You have the business model in your hands, but you chose to buy everybody a free ride!"
>in fact I kind of credit Kalanick on engaging with the driver, he could have just asked him to STFU and drive.
We're giving people credit for a minimum of human decency now? I'm worried that we're edging back toward the feudal system. You're talking about relations between serfs and their liege lords here, not between people in a free society.