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by devonharvey
3359 days ago
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Hotels do this all the time. They book over 100% occupancy and usually someone cancels at the last minute and there's no problem. If everyone shows up they bump one of the people on the lowest rate. They give them a room at a comparable hotel nearby and some sort of other compensation. Most price-sensitive guests are okay with this trade because they're getting something for free. They don't have fiascos like this because they aren't foolish enough to let them into the room before removing them. Unsurprisingly, kicking a guest out of a room/plane has a much higher risk of escalation than not letting them in. |
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