[amazingman]

>That makes for a great conspiracy theory but AWS has never done anything remotely like that.

Just last year they changed the support model to be a percentage of your AWS spend, as opposed to the previous flat rate. They even had the audacity to dress it up as a straight-up price drop.

https://aws.amazon.com/about-aws/whats-new/2016/07/aws-suppo...

Imagine you're an organization spending 100k/mo on AWS and your monthly support line item goes from $50 to $3000. Oh and by the way, the free support tier cannot create technical support requests.

[jessaustin]

Did any firm that spends $100k/month not realize that they were underpaying for support at $50?

[RhodesianHunter]

If I'm spending six figures on your product I expect at least a certain amount of support to be free.

[kk_cz]

You expect wrong. Standard support fees are usually in ranges of 10-20% of the price that you are paying for the product. And it makes sense - costs of providing support are not constant why should their price be?

[bdcravens]

True - I was limiting my thinking to their product offerings.