[douche]

My problem is typically that I'll have my work day planned out at the beginning of the day, around the known interruptions. Then I'll get in and there's an urgent problem report from some customer. Then that turns into an hour-long internal meeting scheduled before I actually get to look through the diagnostics, and then an hour or two with the customer, mostly placating, because there's been no time yet to actually do anything. Then it's 3:30, I'm burned out and grouchy, and whatever I thought I was going to do gets pushed back, while I try to figure out and fix up whatever the firedrill of the day was.