I don't understand how this is a "dilemma." It's like saying, "on one hand, I really need to mow my lawn. On the other hand, I really don't want to. It's a real dilemma!"
I think it's more akin to a free lawn mowing service that's having trouble cutting new types of grass.
It's like saying "On one hand, we really want to cut your grass for free. On the other hand, cutting new types of grass takes a significant amount of time that we don't have."
I get that it's really nice to have your cake and eat it too, but unless you're paying for said-cake I'm not sure that your critique is very accurate.
Don't get me wrong; I'm not demanding they fix this bug. They don't have the resources to prioritize it, and hey, that's their prerogative. It's a free product, after all. I just think calling it a dilemma is weird and makes it sound like there's some counter-argument to fixing the problem beyond "we don't have time."
They mow the grass on a park that's open to us all to use, but they don't have time to mow that bit over there. They're just asking if anyone else has time to do it instead.
It's like saying "On one hand, we really want to cut your grass for free. On the other hand, cutting new types of grass takes a significant amount of time that we don't have."
I get that it's really nice to have your cake and eat it too, but unless you're paying for said-cake I'm not sure that your critique is very accurate.