[bigiain]

There's "refusing service", "banning customers", and then there's "turning off a device you've already sold to a customer after he's taken it home". There are not many goods/products/businesses who get away with doing that. Even Steve's "You're holding it wrong!" wasn't followed up with "so I'm gonna remote brick it on you"...

(Interestingly, Amazon have in the past remote-deleted Kindle books on people's devices - but for very much better reasons that "you were a bit rude in your review", and they _still_ copped a roasting for it...)

[gambiting]

I've had one of my kindles replaced because it wouldn't connect to wifi anymore, and the rep said they are sending me a new one, and I don't have to send the old one back, but they are blacklisting it on their servers - so if I ever fix it, it won't connect to the internet at all.

It was a bit weird, but I guess acceptable in that situation.