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by victorhooi 3363 days ago
McDonalds is well within their rights to deny service to a customer (assuming it's not discrimination).

In fact I've seen them (and other restaurants) do this first hand.

A customer is being abusive, or giving the poor checkout person a hard time - if they get abusive or threatening, the manager will often intercede and tell them to leave the store.

Likewise, I used to work in a electronics store - if a customer is a being a jerk, you're well within rights to ask them to leave (politely). Obviously it's the nuclear option - but there's definitely precedent for it.

3 comments

"Denying service" in those cases is not conducting any further sales/etc with them.

It's not remotely disabling things they've previously bought from you.

That's quite a different kettle of fish.

To be clear, the Garadget was _not_ remotely disabled (or bricked).
Here's a direct quote from the manufacturer to the customer:

"At this time your only option is to return Garadget to Amazon for refund. Your unit ID 210036...will be denied server connection."

How is that not being bricked?

You probably can't go to their house and pour water in their electronics and tell them they'll get a full refund if they ship it back to you.
Fine to deny future service, denying past service is the problem here.