[davidblair]

The problem with the 100 "normal" users is the number of support calls they generate.

It's a tough trade off to make. The way I see it is that you can plan for the increase in data usage and save lots of money on support staff.

The commoditization of wireless access is happening and it seems like AT&T/Verizon are making it easy for someone else to enter the market. Clearwire & Sprint are quickly rolling out a 4G network in major metropolitan areas offering unlimited service for $30/month.