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by mr_luc
3366 days ago
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The state of the art for self-serve is low right now; it's like comparing a servant to a hand-cranked washing machine (current coffee vending machine experience). But if you compare to modern models that go quietly to work and have affordances like locking/unlocking on touch and projecting green or red dots on the floor to let you know if they're done washing, preferences will change. Currently, companies that make people self-serve with touchscreens in restaurants or grocery stores are most commonly giving them a hostile (even hateful) user experience. But as voice UI starts to be more common, and you can marry visual and voice ... |
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