Not really. Quite a bit of software is like a powertool and I certainly would not want to label the users of powertools as 'lazy'.
But these companies are not using software as a powertool, they are using software in a way that attempts to deny their counterparty a mutual investment in the relationship. And that to me is lazy.
But these companies are not using software as a powertool, they are using software in a way that attempts to deny their counterparty a mutual investment in the relationship. And that to me is lazy.