[vsloo]

There needs to be a right balance between bot and human. Personally, I think bots are a replacement for UI, not a replacement for real conversations. I want to use a bot when I activate a credit card for example. It's a glorified "activate" button in lieu of actual UI, but if I have fraud on my card, I want to talk to a human, because I want a conversation, not a substitute for a series of UI decisions. We're on track for developing an "assistant" bot of our own here at Reamaze. Our starting point for AI at Reamaze is a bot for assisting agents with responses, not customers.