[javajosh]

I say this as a happy AirBnB host and guest: the article captures the feelings of powerlessness that people often feel when private companies attempt to shirk their obligations, and to do so in a way that is particularly infuriating, insensitive, and manipulative. The proper recourse is legal, but the legal system is prohibitively expensive for anyone who isn't worth tens of millions. So, name and shame it is!