[taejo]

Did you happen to read the paragraph above the one you quoted:

> The problem here is there is simply very little incentive for cab company or driver to service this demographic. Accessible vans are expensive and they reduce "normal" passenger capacity. Accessible customers require more time - both traveling to pickups, as well as getting in/out of the vehicles, which is time the driver is not being paid.

The cost for a disabled person's Uber ride is significantly above the cost of your Uber ride, and so there's no incentive for Uber to service this market at the same price.