[gz5]

2 other reasons i like:

amazon can integrate with their marketplaces...giving them an inherent ability to enrich and monetize contact center which others don't have.

trojan horse for improving their AI services - nice data to train lex and polly on - and for lex and polly to self-learn on...

[cavisne]

I would be surprised if amazon has access to the voice recordings, maybe something can be found in the terms of use?

Customer data is pretty closely guarded at aws, I would be surprised if they would jeopardize uptake by medical and financial sectors for the sake of a small amount of training data (when they already have all the data they could want from amazon.com)