[ChrisBland]

Problem 2 gets tricky IMO. So you don't like the smell of someone who was smoking and would ask for a refund over it. What if you don't like their BO, what if they wear a ton of perfume and it smells? You can prevent smoking on the grounds, prevent noticeably intoxicated people from entering, but how do you handle smell?

[ensignavenger]

Thats what refunds are for. If an appropriate accommodation can't be made, I see no problem with management issuing a refund. (I would come back and try again, but if the establishment has a chronic problem, I would probably give up after a couple of tries. That would be a management problem for them to deal with.)