[jghn]

Many credit cards these days don't work like they used to. You the consumer are no longer automatically right

[Hydraulix989]

Chase especially has been siding more and more with the merchant rather than the consumer.

[NamTaf]

Nonetheless, I agree that it's the best course of action.

[sfilargi]

Change your credit card company then. My advice is to choose one that credit cards are their main business. I.e Discover or Amex.