[mdp]

Try buying any Apple accessories. I wanted to buy the genuine Apple headphones, but it's absolutely impossible to on Amazon. "Sold by Apple" product shows up from a seller in Boston, clearly counterfeit. Report it to Amazon and they suggest mailing it back for a refund. Zero concern that the seller is labeling their goods as genuine Apple and then sending knock-offs.

Prior to this I got a set of grey market Gillette blades that were fulfilled by Amazon.

Like you, I've been with Amazon for nearly 20 years, but I've recently started being more selective about what I order from them. I'm surprised that they aren't tackling this more.

[cookiecaper]

Amazon gets those reports all the time, and they have very low-skill people reviewing them. FBA sellers have many horror stories in the opposite direction: they're falsely reported as counterfeit and they don't commingle, but some Amazon lackey is just clicking through the cases and assuming that suspensions are justified, probably without even reading them.

The long and short is that Amazon is not popular with anyone these days. They're not responsive to complaints about products from either buyers or sellers. You have to learn how to play their game. They're acting very monopolistically despite the fact that there are many well-qualified and well-capitalized wolves looking to poach their marketshare.

FBA is just so obscenely profitable for Amazon (the fees alone are huge, usually ending up to be 35-50% of the sale price, depending on the product). I think they are trying to straddle and put off anything that will cut into that margin as long as they can.

Sellers are punished for returns, buyers are stuck with an inferior product and either never notice or send in a return, which hurts the seller, not Amazon. They obviously don't need to carefully tend their reputation as they're already the default for a huge number of people, as long as they do enough to prevent a mass exodus. There's not a lot of incentive for them to aggressively pursue counterfeit sellers or put an overnight stop to it, because they're profiting handsomely in the meantime.

[bambax]

I think the problem is, Amazon is still growing like crazy, so any attrition due to bad products is drowned in the sea of new customers.

Eventually that will change, but it could take a long time.

[tiglionabbit]

Apple does not sell any products through Amazon. All Apple products listed on Amazon are through third parties.

[mdp]

This isn't very clear when you see pages like this - https://www.amazon.com/Apple/b/ref=w_bl_hsx_s_wi_web_2528944...

Also, some Apple products are shipped and sold by Amazon, not third parties - https://www.amazon.com/gp/product/B00W5Q06VU/ref=s9_dcacsd_b...

I'm surprised Apple hasn't taken any action against them for this.

[kalleboo]

Apple is certainly aware of it at least, they've sued one of the sellers on Amazon http://www.computerworld.com/article/3133627/technology-law-...

[notgood]

Apple taking action against one of its biggest merchants in the US? you must be joking right?

[chimeracoder]

> Apple taking action against one of its biggest merchants in the US? you must be joking right?

Apple is pretty aggressive about how it combats counterfeit products, so it's not unreasonable to think that they'd pressure Amazon into to eliminating counterfeit Apple products.

[wbl]

Apple sells directly online and through its own stores. They can afford to lose Amazon as an outlet.

[3pt14159]

Report it to Apple, not Amazon.

[nommm-nommm]

How do you know the razor you got was grey market?