[Lasher]

You get to review the product but when the sourcing is all thrown together all you're really doing is dragging down the rating for the overall product (Quickbooks 2017 in this case) and not the source of the specific item you were shipped.

My issue had nothing to do with the product itself although I suppose if enough 1 star reviews start to build up then Intuit and other larger publishers that might actually have some leverage with Amazon will start to take notice.

[ajmurmann]

I find the lack of granularity that Amazon allows to define what you are reviewing in general a problem. Good luck trying to give the Kindle or paperback version of a book a bad rating while recommending the book as a piece of writing.

[justinpombrio]

> My issue had nothing to do with the product itself

You sound hesitant, but I don't think you should be. Your issue has to do with the product you received after clicking "buy" on an amazon product page. That page may say Quickbooks 2017 from Intuit, but there's no necessary relationship between what the page says and what you're buying, and when they're different you should rate what you were sold.

[Lasher]

I totally get your point, my concern is someone deciding that Quickbooks Pro (or whatever product) is not a good product because I was shipped something that doesn't even resemble the product. No love lost for Intuit here for other reasons but still doesn't seem right.

With no way to differentiate between product and product supplier then you're right, the review page really the only outlet I have.

[cookiecaper]

Agreed that this is a good practice to inform other buyers that there are counterfeit sellers on the product, but do be aware that it impacts the overall rating of the product, meaning that when you're shopping for something, a 3-star product may actually be the thing you're looking for, since the real rating is drug down by counterfeiters (Amazon eventually kicks the counterfeiters off the listing (usually after a few returns), but afaik, the rating damage for the ASIN lingers).

[billpollock]

That's correct. One issue we've faced is that people will give the counterfeits one-star although most people reviewing the book give it four or five stars. That just ends up hurting us unfortunately. It took Amazon over three months to remove those one star reviews from one of our counterfeited books.

[rkeene2]

Wait... So Amazon removed legitimate reviews from people who bought the product being sold on the page being reviewed because the product being sold is sometimes counterfeit ? How are other people attempting to purchase that item from that page supposed to learn that the item may sometimes be counterfeit and act in a rational way or with a correct risk assessment when valid data is being expunged without any other changes ? The valid 1 Star reviews should stay !

[dec0dedab0de]

The valid 1 Star reviews should stay !

but those should be reviews of amazon, not reviews of the book.

[billpollock]

One star reviews damning our book should stay, lowering the overall book review? How is that not blaming the victim? We're not the counterfeiters.

[rkeene2]

I never indicated that anyone should be "blamed" here. People purchased something, then reviewed that purchase after it was completed. They are not just reviewing the book, the book's contents, or your work in publishing it. They are reviewing the entire purchase, which includes the transaction where they bought something, and got something.

[rkeene2]

They are reviews of the purchase, which includes both the product, the mechanism of purchase, and everything else involved in the purchase.