[dkersten]

FedEx is the only courier service I've ever had problems with (once they didn't deliver for three days in a row saying there was nobody home: there were five of us in the house those days and we were looking out for the delivery, when they eventually told me on the phone that the delivery would arrive by X time, it arrived 4 hours after X... They also tried to charge me import duty for an item that cost less than threshold and more recently they tried to get me to pay VAT on a VAT-exempt item) and I don't use them unless I have absolutely no other choice. This is just another in a long list of turnoffs for me for this shitty company.

No other courier has ever done any of these things.

[bogomipz]

I've had similar problems, I don't hold them in the high regard that I used to. This is anecdotal but I think when they merged with Kinkos the service faltered a bit. I also always thought this was an odd match culturally - The Kinkos experience has always felt like the epitome of slow and inefficient to me while Fed Ex has as their official slogan 'the world on time."