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by sqeaky 3384 days ago
So this is why Dyson no longer sells vacuums and Apple No longer sells phones. Sorry for the sarcasm

Premium products can command premium prices. They just don't move the same volume.

1 comments

The parent was talking about premium reliability, not all kinds of premium.

The issue is a premium that people can't notice for many years. Apple's phones are not premium in a reliability sense, so are not a good example.

Selling reliability can be a serious problem when nobody will know what's reliable for sure without waiting several years. There's some tricks, like offering a warranty and heavily marketing the reliability, but the consumer still has to reason about the chances the vendor will still exist and be solvent, whether the warranty will be annoying to cash, how honest the vendor will be about allowing claims, etc. Until a company has been around long enough to have a reputation, it can't really get out of that