[stagbeetle]

Effort put in and results put out.

If someone steps on the back of your shoes, is reacting the same way as if they had stolen them not counterproductive?

[simondw]

More like, if someone steals $6 out of your pocket, would you trust them to keep walking behind you?

[stagbeetle]

No.

But, I don't think this is parallel to butt-dialing Uber.

Maybe if you had $6 hanging out of your back pocket, they flew out, someone picked them up, and when confronted said that they didn't do it.

[johnfn]

Not even that comparison is fair to uber. From Uber's point of view, his actions are indistinguishable from someone who hailed an uber and changed their minds.

Now, I don't know why uber didn't offer him the benefit of the doubt, but they were well within their rights not to refund. They did nothing unethical.