[skuhn]

[I work at imgix and have helped lead the team on the production issues we face and gathering the details for this blog post]

Sorry that you experienced these issues. I appreciate your understanding.

Please feel free to reach out directly to me (e-mail in profile) if there's anything you'd like to talk through.

I'm optimistic that you will have a better experience going forward, but I can guarantee you that we are doing everything possible to provide the service to you and we will do a better job of communicating in future.